Frequently Asked Questions

Banking: When is the Home's bank open?

The bank, located on the first floor of each building, enables residents to deposit or withdraw funds, pay for beauty salon services, buy stamps, pay for taxi transportation, etc.  Whatever is not used during your stay will be refunded. The bank is open weekdays, except on legal and Jewish holidays. Residents with active bank accounts may also withdraw funds from their account Monday to Friday at the front desk from 4:00 to 8:00 p.m. and from 8:00 a.m. to 4:00 p.m. on weekends. You can reach the banker in the morning at 301.770.8344.

Smith-Kogod Residence: M-F, 1:30–2:30 p.m. 301.770.8317
Wasserman Residence: M-F, 3:00–4:00 p.m. 301.770.8344

Billing Questions

The accounting office is open for inquiries from 9 a.m. to 4 p.m., Monday through Friday. Although we never mind drop-in visits, we always appreciate it if you call ahead to make an appointment. Different staff specialize in processing Medicaid, Medicare Part A, Medicare Part B, private pay, and insurance-related items. Call the accounting office and we will put you in touch with the right person. Inquiries about physician billing should be directed to NextMed.

Accounting Office: 301.770.8343
NextMed: 301.770.2830

Care Team: Conferences

A post-admission conference (PAC) is scheduled about two weeks after admission. At this 15-minute conference, family members have an opportunity to discuss the resident's plan of care with care team members (the physician does not attend this meeting). If the family cannot attend, you can make arrangements to call in, or the social worker will review the plan with you afterwards. 

Regular patient care conferences (PCC) take place every three months. Again, social workers keep families informed as to dates and times.

Care Team: Members

The Care Team consists of the many professionals providing care, including your primary physician, nurse manager, charge nurse, nursing assistants, social worker, dietitian and recreation therapist. If the care plan calls for therapy, a physical, occupational and/or speech-language therapist may also be part of your team.  And you are on the team -- we are partners in your care.

Coffee/WiFi Breaks: Where can I grab a cup of coffee and connect to WiFi?  Have a meal?

In the Wasserman residence, the Rutstein Café is connected to our welcome lobby. WiFi is also available in the Conservatory and in resident rooms of each residence; ask for the security passcode at the Front Desk. Snacks are available from vending machines in both buildings. 

Families are also welcome to order a guest meal ticket for $6. Purchase vouchers at the front desk, and present them in the resident dining room.


Our "Home-style" dining experience brings variety and choice to each dining room. In each dining room, tempting aromas fill the room, and residents are able to select their menu from a food buffet where foods are kept hot and the choices are visible.  Refreshments are also served twice a day, morning and afternoon, including beverages, cookies and crackers. Special dinners are served on holidays.  

Guide to the Home

You can download a full version of Your Guide for Residents & Families at the Hebrew Home of Greater Washington. A second guide lists resources in the community for residents who are leaving the Rehabilitation Center to begin the next phase of their recovery: Your Guide to Going Home.

Please be patient as these booklets take a moment to download.


Most units have coin-operated washing and drying machines that may be used at any time.  Residents' personal clothing may also be sent to the Home's laundry. To make the most of this free service:

  • Clothing must be labeled with the resident's name; laundry staff can help do this.  
  • Send only clothing that can go into a washer and high-heat dryer, e.g., cotton, cotton blends, and wash-and-wear.  
  • Do not send any fragile or dry-clean-only garments.
  • Have a 2-week supply of clothing on hand, as it may take about a week for laundry to be returned to your room.
  • Your nursing assistant will help put clean clothing away. You may label drawers so things are placed as you prefer.

Medical Consultant Specialists: How can we arrange appointments at the Hebrew Home?

Many medical consultant specialists and dentists from the community come to the Hebrew Home to treat residents — a tremendous convenience for residents and families. Most of these specialists visit residents in their rooms and others see residents in our clinics. Please speak with your nurse manager or physician if you feel an appointment is indicated. The podiatrist on staff sees residents in their rooms. His schedule is coordinated through Hirsh Health Center.

Notarization: Where can I get a document notarized?

To better serve our residents and families, we have expanded our notary public services. Please note: Notary services are available M-F, 9 a.m. to 4 p.m., by appointment only. If witnesses are required on your document, please contact one of our notaries for further information.There is no charge to residents, staff or families for notary public services.

To reach a licensed notary:

Admissions Office: 301.770.8578
Office of Development: 301.770.8409

Religious Services

The Hebrew Home has a full-time rabbi on staff. Daily services take place in the Wasserman synagogue at 9:30 a.m. and 3:30 p.m.  In both residences, Shabbat and Jewish holiday services take place in their social halls. Families and friends are welcome.

We also strive to meet spiritual needs for our non-Jewish residents. There are monthly Christian services, including Christmas and Easter services here. Communion is offered to Catholic residents. Please let your social worker or the rabbi know if you wish to see clergy of your faith. 

The rabbi or on-call chaplain is on site everyday from 8:30 a.m. to 5:00 p.m., except Sunday.

Rounds: How often are residents seen on rounds?

Our full-time on-staff physicians all have a special passion for caring for older patients. Hebrew Home physicians see long-term residents once a month on rounds and more frequently as needed. Staff physicians are on-site on a daily basis.  The regular presence of the physician provides an opportunity for nurse managers to present questions you may have between regular monthly visits. Post-Acute Care Center patients are generally scheduled for rounds once a week.  

Salons: The Washington Ratner Family Beauty Salons

Salon hours and fees are posted in the shops, which are located on the lobby level of each Hebrew Home residence. If needed, a staff member or volunteer will escort a resident. Hebrew Home Salon and Spa Multiple Services Order Form

The salons in the Wasserman and Smith-Kogod Residences are operated by SalonPS, a professional operator of salons in more than 240 senior communities. This group provides experienced beauty professionals, an expanded menu of salon services and convenient ways to pay, including by check, pre-authorized credit card, and gift certificates, and through Hebrew Home resident bank accounts. The Wasserman salon can be reached at 240.283.3109 and the Smith-Kogod salon at 240.283.3110. Learn more at On this site, select the state — Maryland — and our community — Hebrew Home of Greater Washington — to begin arranging for services and paying by credit card or PayPal. Families who arrange for services and create gift certificates online will receive emails after each service is performed. There is no tipping allowed.

Showers and Baths

Please let us know how often you would like to be bathed and what time of day you prefer. We will do our best to accommodate your preferences. In the absence of any instructions, residents generally get a shower or bed bath twice a week.

Staff: Commendation & Thanks for Care

To commend staff, you can submit a Shining Star Certificate. Shining Star Certificates are at the front desks and on many nursing units. These commendations are very much appreciated and become part of the employee's record.

If you wish to contact a staff member individually, you can find our Key Staff Directory online. If the name is underlined, simply click on the name to send an email. 

TV, Telephone, Internet Service - Connections

On long-term units, residents or their families provide telephones and televisions.

  • To order phone service, call Verizon at 1.800.VERIZON (1.800.837.4966).  
  • All rooms have a connection to the main TV antenna; to order cable service, please call Comcast at 1.800.COMCAST. 
  • There are computers available in kiosks for resident use, and free Wi-Fi is available in the conservatories, Rutstein Wi-Fi Café, and in resident rooms. Ask the recreation therapist or social worker for the pass code. If you wish to have unlimited and/or secure Internet access, you should set up a personal Internet account with Comcast.

Phones and TVs are provided in the Post-Acute Care Center in Wasserman. There is a one-time fee to access the service.

Visiting Hours

For our residents, this is home, and you are welcome to visit at any time. Feel free to accompany residents to activities during your visit. Please time your visits to allow your resident to participate in activities, attend therapy sessions, and enjoy their meals. And, of course, please refrain from visiting if you are ill. Since our residents do need their rest, we do not encourage families to stay overnight.

Note: "Visitor Spaces" are reserved specifically for our family members and other visitors; you may also park in the main areas of our parking lot. 

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